Refund policy
At Little Tribe, we want you to feel confident in every purchase. If something isn’t quite right, we’re here to help.
Returns
We offer a 30-day return window from the date your order is delivered.
To be eligible for a return, items must be:
- Unworn and unused
- In original condition with tags
- In original packaging
- Accompanied by proof of purchase
To start a return, please contact us at littletribestore.au@gmail.com.
Returns must be approved before being sent. Items returned without prior approval will not be accepted.
Return Shipping
- If your item is faulty, damaged, or not as described, we will cover the return shipping cost.
- For change-of-mind returns, return shipping is the responsibility of the customer.
Returns should be sent to:
Little Tribe
164 Fernley Rd
Kordabup WA 6333
Australia
Damages, Faults & Incorrect Items
Please inspect your order upon arrival.
If your item is defective, damaged, or incorrect, contact us as soon as possible with clear photos of the item and its label so we can assess and resolve the issue promptly.
Product Information
We aim to provide accurate product descriptions and images. However, due to variations between suppliers and manufacturing batches, minor differences in fabric composition, colour, or labeling may occur.
If you have any concerns, please reach out and we’ll be happy to assist.
Non-Returnable Items
We do not accept returns for:
- Personal care items
- Gift cards
- Sale items
- Custom or personalised products
Exchanges
We do not offer direct exchanges.
The fastest way to receive a different item is to:
- Return your original item (if eligible)
- Place a new order
Refunds
Once your return is received and inspected, we’ll notify you of the outcome.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that banks and payment providers may take additional time to finalise the transaction.
If you haven’t received your refund after 15 business days, please contact us.
Refunds Without Return
In some cases, we may offer a partial or full refund without requiring the item to be returned, depending on the situation.
Lost or Stolen Parcels
If your order is marked as delivered but cannot be located, please contact us.
While we are not responsible for parcels lost or stolen after delivery, we will always do our best to assist you in resolving the issue with the courier.
Chargebacks & Disputes
We kindly ask that you contact us before initiating a chargeback.
Chargebacks can significantly delay the resolution process. We are committed to working with you to find a fair solution as quickly as possible.
Agreement to Policy
By placing an order with Little Tribe, you agree to the terms outlined in this policy.